Customer Service Specialist in Ogden, UT

Job Description Subsidiary: Teleperformance USA Location Ogden, UT DepartmentCall Center Representative Position TitleCustomer Service Representative Report ToSupervisor Job Summary About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries Duties/Responsibilities Primary Duties, Responsibilities and Requirements: Responsible for all customer inquiries Provide excellent customer service Follow up to customer inquiries by taking specific action in a timely manner Troubleshoot equipment and system problems Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan Work with confidential customer information Solve to resolve issues on first call Thrives as a team player Qualifications: 6 12 months prior sales experience 6 - 12 months call center experience Attention to Detail Excellent Organization skills Strong math skills Excellent computer and Internet skills Excellent oral communication skills Ability to multi-task Willing to work flexible schedule Must be 18 years of age Must have HS diploma or GED Must be able to pass a criminal background Must be able to complete drug test

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