Contact Center Agent

Company Name:
America First Credit Union
Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.
High school graduate or equivalent.
Thorough knowledge of member services and products.
Excellent communication and public relations skills.
Ability to operate related business equipment including 10-key, telephone, and computer.
Professional appearance, dress, and attitude.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.