Recovery Legal Collector

Company Name:
America First Credit Union
Responsible for performing collection activities associated with serious delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit that are involved in legal proceedings. Reviews delinquent accounts, determines Credit Union position and, as circumstances indicate, directs and assists legal counsel in collections' proceedings. Handles foreclosures. Responsible for directing and managing the maintenance, repair, and security of foreclosed properties. Oversees sale and pricing of personal repossessed properties. Ensures that actions are properly documented and records and files appropriately maintained. Ensures that the Credit Union's professional image is maintained.
Assumes responsibility for the effective and professional performance of Recovery' functions.
a. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines Credit Union position in bankruptcy. Works to minimize losses through reaffirmation or non-dischargability or via legal action with leins or garnishments.
b. Uses experience and knowledge of Credit Union loan policies, procedures, and documentation together with knowledge of Bankruptcy Law to review member files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud.
c. Works toward prompt recovery of collateral through negotiations with attorney and/or court to obtain a court ordered repossession orders.
d. Monitors loans to insure there is sufficient leverage to protect collaterals involved and the Credit Union's best interest.
e. Directs legal counsel in court complaints and post judgment actions including garnishments, supplemental orders and execution.
f. Directs and assists legal counsel in court proceedings. Appears in court actions as needed.
g. Handles and oversees legal proceedings involving real property. Works with legal counsel to coordinate trustee sales, evictions, and title transfers to the Credit Union.
h. Monitors all attorney accounts to insure documents and legal proceedings are filed and followed up by legal counsel in a timely manner.
i. Performs recovery collections' efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.

h. Works toward prompt recovery of charged off accounts through negotiation or settlement.

High school graduate or equivalent. Additional business training strongly preferred.

Required Knowledge:

Thorough knowledge of collection procedures, skip tracing, and related laws and regulations.
Thorough understanding of Credit Union loan products and policies. Knowledge of all loan contract terms and agreements.
Familiar with deposit programs and understands account ownership.
Familiar with casualty insurance used to protect security.
Thorough understanding of the legal terminology. Familiar with all legal documents relating to collection actions. Basic understanding of business law relating to commercial paper.
Understanding of all court systems (Small Claims, Circuit, District, Bankruptcy). Completely familiar with equity calculations, priority of liens, and redemption rights.

Experience Required:

Three to four years collection experience with a full-service financial institution.


Accuracy and thoroughness in work. Ability to manage projects.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Professional attitude and appearance.
Ability to work well in stressful situations.
Ability to operate related computer applications, and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

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